Drivers may be in development so please check back at a later date or visit the product homepage. Reply I have the same question. The list of all available drivers for your product is shown above. The Virtual Agent is currently unavailable. Move the carriage by hand Press the Power button to turn on the product. Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.

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If these steps resolved the issueand the test page printsthere is no need to continue troubleshooting.

If the product does not turn on by itself, press the Power button to turn pirnter on. Tell me what you’re looking for and I can help find solutions. Clean the rollers Follow these steps to clean the rollers inside the product. Do not touch the contacts or ink nozzles. Search for more information If you are still experiencing issues, see the HP Product Support Home Page, and then search for another document that relates to the symptoms you are experiencing.

If printsr alignment page looks correct but the ‘Alignment failed’ error message still displaysthe sensor in the printer might be faulty. Do not mix different types, weights, or sizes of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur. Clean the cartridges Follow these steps to automatically clean the cartridges, and then try to align the printer again.


Remove the cartridge from the slot on the left to replace the tri-color cartridge. C500 Virtual Agent is currently unavailable.

Refer to the packaging for the actual contents. The alignment page that prints might not look exactly like the one in the following example.

HP Photosmart C5200 All-in-One Printer series Troubleshooting

To install a tri-color cartridge, insert it into the left slot. If the alignment page is streaked, faded, or missing colorscontinue to the next solution to clean the cartridges. The estimated ink levels display in prjnter graphic on the computer.

Order a replacement part from HP in English. Please verify your product is powered on and connected, then try again in a few minutes.

Try to print a self-test report after every solution even if the solution resolves the issue.

Reset the All-in-One Use the follow steps to reset, and then test the product. Message 4 of 7. Select the desired files and choose ‘Download files’ to start a batch download. One or more of the values entered is not permitted. Please try again shortly. Perform a power reset. Press in the release tab on the access door, and then pull the door away from the product. The Virtual Agent is currently unavailable.


Experiencing frequent or recurring paper jams?

Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? I have download the above version but it won’t open as I think it is a windows file, is this correct and if so is there a mac version? I am not an employee of HP, I am a volunteer posting here on my own time.

HP Photosmart C All-in-One Printer series | HP® Customer Support

Check the paper type, and then try to align the printer again Follow these steps to make sure that the paper type is appropriate to print an alignment page, and then try to align the printer again. Remove the new cartridge from its packaging. Make sure the stack of paper fits within the main input tray and is no higher than the top of the paper-width guide. Estimated Ink Levels gauge.